Refund & Return Policy

At Graftivo, all products and services are custom-made to meet each client’s specific needs. Because of this, our refund and return policy is structured to ensure fairness while maintaining the integrity of our work.

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1. Custom Design Services (Branding & Logo Design)

Due to the creative nature of design work:

– All payments for branding and logo design are non-refundable once the project has started.
– If a project is canceled before any work begins, a partial refund may be issued.
– Revisions are included based on the agreed package to ensure satisfaction.

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 2. Custom Products (Stickers, Labels, Apparel, Print Materials)

All physical products are made-to-order.

– We do not accept returns for custom items unless there is a defect or error.
– If your order arrives damaged, incorrect, or defective, you must contact us within 5 days of delivery.

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3. Damaged or Incorrect Orders

If there is an issue with your order:

– Provide clear photos of the product and packaging
– Email us at: support@graftivo.com

We will review and may offer:

– A replacement
– A partial or full refund (case-by-case)

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4. Order Approval Responsibility

Before production, clients are responsible for reviewing and approving all designs.

– Graftivo is not responsible for errors (typos, colors, layout) once approved.
– Approved designs are considered final.

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5. Turnaround & Delivery

Estimated turnaround times are provided but may vary depending on project complexity or production conditions.

– Delays do not qualify for refunds unless previously agreed.

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6. Contact

For any questions regarding this policy, please contact:

Email: sales@graftivo.com

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Graftivo reserves the right to update this policy at any time.