Refund and Return Policy
Last Updated: November 2025
Company Name: Graftivo Design and Printing (DBA)
Location: California, United States
Contact: sales@graftivo.com
1. All Sales Are Final
At Graftivo Design and Printing (DBA), all products and designs are custom-made and printed specifically for you.
Because of the personalized nature of our work, all sales are final. We do not accept returns or exchanges under normal circumstances.
2. Errors or Defects
If a product is received with a printing error or defect caused by Graftivo, a partial or full refund may be considered at our discretion.
To be eligible:
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You must contact us within 7 business days of receiving the order.
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Include clear photos of the defect or error and a detailed description.
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Refunds will not be issued for minor variations in color, size, or materials that are normal in printing processes.
Graftivo reserves the right to:
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Offer a replacement product instead of a refund.
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Provide a partial refund if the product is partially defective.
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Deny refunds if the error was caused by incorrect client-provided materials or instructions.
3. No Refunds for Custom or Printed Products Otherwise
Orders that do not contain printing errors are non-refundable, including:
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Digital proofs
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Custom design files
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Approved and completed prints
Please review all proofs carefully before approving your order.
4. Order Cancellations
Orders can only be canceled before production begins.
Once printing or production has started, the order cannot be canceled or refunded.
5. Contact Us
If you believe your order qualifies for a refund due to a printing error, please contact us at:
📧 sales@graftivo.com
📍 California, United States
Include your order number, photos (if applicable), and a detailed description of the issue.